Fabrics:

- Spot Cleaning:

• Immediately blot any spills with a clean, dry cloth. Do not rub, as this can push the stain further into the fibers.
• For stubborn spots, use a gentle fabric cleaner specifically designed for delicate materials. Test it on a small, inconspicuous area first to ensure it does not damage the fabric.

- Vacuuming:

• Regularly vacuum the fabric using a low suction setting and a soft brush attachment to remove dust and dirt.
• Gently brush in the direction of the fabric’s pile to avoid damaging the fibers.

- Professional Cleaning

• Due to its delicate nature, velvet boucle Chanel fabric is best cleaned by professionals. Seek out cleaners who specialize in high-end fabrics.
• Inform the cleaners about the specific type of fabric to ensure they use the appropriate cleaning methods.

Stainless steel

- Cleaning

• Use a soft cloth or microfiber cloth to wipe down the surface. This helps remove fingerprints, smudges, and light dirt.
• Wipe in the direction of the grain to avoid scratching the surface and to ensure a thorough clean.
• For routine cleaning, mix a few drops of mild dish soap with warm water.
• Dampen a soft cloth with the soapy water and wipe the surface.

**AllaModa Furniture Return and Delivery Policy**

 At AllaModa Furniture, we are committed to ensuring our customers have a positive experience with our products and services. Should you find yourself dissatisfied with your purchase, we offer a comprehensive exchange or return program within 72 hours of delivery. Please review our return and exchange policy thoroughly before finalizing your order.

 **Delivery Scheduling and Instructions**

 The freight carrier will contact you 24-48 hours prior to delivery to arrange a suitable delivery time based on their schedule. Provide any relevant information during this call to assist the driver in transporting your purchase.

 - Delivery is available Monday through Friday during standard business hours, with a 2 to 4-hour delivery window.

- Notify an AllaModa Furniture representative of any circumstances that may impact the delivery (additional fees may apply), including but not limited to:

  - Narrow driveways

  - Dead-end streets

  - Ferry requirements for island locations

  - Specific parking instructions

  - Requests for delivery to a side door or garage entrance

 Failure to attend your delivery appointment may result in additional charges, such as re-delivery fees, storage costs, and/or return shipping fees.

 **Shipping (Curbside Delivery)*

 - All freight will be delivered to the curb or end of the driveway at the specified delivery address.

- You are responsible for transporting the item beyond this point.

- Customer presence is required to receive the order.

- Assembly, unpacking, and removal of packaging are not included.

 **Processing Time**

 Orders in stock typically require up to 3 business days to prepare for shipment. You will receive an email notification upon shipment. Due to increased order volume and current warehouse precautions, processing may take 1-2 weeks. We appreciate your patience as we prioritize the safety of our customers and staff.

 Once the delivery company has picked up your order, you will receive an email with tracking information.

 **Refund Process**

 - Returned items will be inspected within 3 days of receipt to verify their condition.

- Items returned in new condition with original packaging will incur a return shipping fee, which will be deducted from the refund amount.

- Items returned in new condition without the original packaging will incur a restocking fee of up to 35%, in addition to a return shipping fee, which will be deducted from the refund amount.

- Damages incurred during return shipping due to inadequate packaging will not be eligible for a refund.

- Return shipping costs will be equivalent to our standard shipping fee.

- Original shipping or delivery charges are non-refundable.

- Refunds typically take 7 to 10 business days to process after inspection.

 For assistance, please contact our Customer Service Department at 855-526-6327 Monday through Friday, from 9:30 am to 6:00 pm PST.

 **Non-Refundable / Final Sale Items**

 Items purchased on clearance, marked as Final Sale, or identified as Floor Samples are not eligible for return.

 **Reporting Order Damages**

 While we take precautions to ensure products remain intact during transit, damage may occasionally occur. Should your items arrive damaged, please contact us at 855-526-6327 or email

 Claims@AllaModaFurniture.com within 7 days of delivery for assistance.

 **Opened Items**

 For a full refund, items must be returned in their original packaging. Customers are responsible for all return shipping costs. If assembly services were requested, retain the original packaging for potential returns.

 **Unopened Items**

 Returns will be accepted only if the product is in new, unused condition. Products exhibiting damage, scratches, assembly marks, or signs of use, as determined at the sole discretion of AllaModa Furniture, will not be eligible for return.